How do I qualify for free shipping?
Orders that meet the storefront free-shipping threshold qualify for free shipping on standard delivery.
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Frequently Asked Questions
Common answers about delivery, returns, eligibility, and jewelry care. Review product and policy pages for item-specific exceptions before purchase.
Shipping & delivery
Where can I see my delivery estimate?
Estimated delivery timing appears during checkout and stays visible on your order detail page after purchase.
When does tracking appear?
Tracking is added to your order detail page after shipment so you can follow the latest carrier updates.
Returns & exchanges
Can I return standard items?
Most standard items can be returned within the stated policy window as long as they remain eligible under the returns policy.
Are customized or engraved pieces returnable?
Customized, engraved, or otherwise personalized pieces may be excluded from returns or exchanges unless the product page states otherwise.
How should I start a return or exchange?
Contact support before sending a return so the team can review eligibility and provide the correct after-sales instructions.
Care & maintenance
How should I care for my jewelry?
Keep jewelry dry, avoid direct contact with chemicals, and wipe pieces with a soft cloth after wear to help maintain shine.
How should I store pieces between wears?
Store jewelry separately whenever possible to reduce scratching, tangling, and unnecessary surface wear.
Where can I find sizing or care guidance?
Use the published size and care guides on the storefront for product-specific guidance before and after purchase.